Patient Experience Front Desk Lead

NYU Langone Health; East Patchogue (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital—Long Island in Patchogue is hiring a Front Desk Supervisor for the Ortho FGP. The role oversees front-desk operations, check-in/out, scheduling, and staff training to ensure smooth patient flow and a high standard of service.

The ideal candidate has a Bachelor's degree and at least 2 years of supervisory experience, with familiarity with Epic, HIPAA, and campus policies. This full-time position requires strong leadership, communication, and a commitment to patient experience.

Qualifications

• 2+ years of relevant work experience in front desk supervision.
• Strong organizational and communication skills.
• Experience with Epic workflows and patient scheduling.
• Commitment to HIPAA compliance and patient privacy.

Responsibilities

• Oversee front-end operations and supervise staff at the practice.
• Ensure efficient patient flow and accurate scheduling.
• Train staff on Epic and front-end workflows.
• Monitor adherence to policies and performance standards.
• Generate monthly reports and support practice leadership.

Skills

Front-end supervision

Leadership

Customer service

HIPAA compliance

Education

Bachelor's Degree

Tools

Epic

Microsoft Office

Job description

NYU Langone Hospital—Long Island in Patchogue is hiring a Front Desk Supervisor for the Ortho FGP. The role oversees front-desk operations, check-in/out, scheduling, and staff training to ensure smooth patient flow and a high standard of service.

The ideal candidate has a Bachelor's degree and at least 2 years of supervisory experience, with familiarity with Epic, HIPAA, and campus policies. This full-time position requires strong leadership, communication, and a commitment to patient experience.