Front Desk Supervisor - Patient Experience Leader

NYU Langone Hospitals; Town of Islip (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital—Long Island in Islip is seeking a Front Desk Supervisor to oversee front-end operations at the Faculty Group Practice site, ensuring efficient patient flow and staff training on Epic, workflows, and patient experience.

The role supervises check-in/out, scheduling, payroll for direct reports, and adherence to HIPAA and corporate policies, while driving improvements in patient access and service quality.

Qualifications

• Bachelor's degree and 2+ years of relevant experience required.
• Strong communication, organizational and leadership skills.
• Knowledge of medical insurance eligibility and authorization rules.

Responsibilities

• Oversee front-end operations and administrative support at the practice.
• Supervise check-in/check-out, scheduling and front-desk staff training.
• Ensure HIPAA/compliance adherence and high patient experience.

Skills

Front desk supervision

Customer service

Leadership

Communication

Training staff

Education

Bachelor's Degree

Tools

Epic

Job description

NYU Langone Hospital—Long Island in Islip is seeking a Front Desk Supervisor to oversee front-end operations at the Faculty Group Practice site, ensuring efficient patient flow and staff training on Epic, workflows, and patient experience.

The role supervises check-in/out, scheduling, payroll for direct reports, and adherence to HIPAA and corporate policies, while driving improvements in patient access and service quality.