Front Desk Supervisor: Patient Access & Team Lead

Fora Health; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fora Health is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional client service. The role partners with Admissions, operations, and clinical staff to facilitate entry into treatment and maintain smooth daily operations.

The supervisor will recruit, train, and supervise the Front Desk Receptionist, support CRM data capture, and optimize scheduling to maximize client enrollment while upholding policy and quality standards.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• One year of customer service experience including heavy contact with the public required; 2+ years strongly preferred.
• Proficient in MS Office and general computer applications.
• Knowledge of customer service principles and practices; effective written and verbal communication.
• Knowledge of call center technology; strong data entry and typing skills.
• Experience in social services and/or behavioral health is beneficial.
• Able to think creatively and innovatively.

Responsibilities

• Oversee daily front desk operations, coordinating with program owners and operations team.
• Manage the front desk team and model professional behavior and customer service.
• Document processes for each service area and train staff accordingly.
• Collaborate with Admissions, operations, and clinical staff to facilitate client entry into treatment.
• Ensure CRM system captures patient information and supports enrollment goals.
• Schedule and coordinate intake and enrollment activities across departments.
• Handle escalations and assist with issue resolution; monitor metrics and reports.
• Maintain 40-hour work week and oversee performance evaluations for staff.

Skills

Customer service

MS Office

Call center technology

Data entry

Administration

Social services / behavioral health

Creative thinking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Job description

Fora Health is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional client service. The role partners with Admissions, operations, and clinical staff to facilitate entry into treatment and maintain smooth daily operations.

The supervisor will recruit, train, and supervise the Front Desk Receptionist, support CRM data capture, and optimize scheduling to maximize client enrollment while upholding policy and quality standards.