Front Desk & Admissions Supervisor

Fora Health Treatment & Recovery; Portland (OR); On-site; USD 52,000 - 72,000; Full time

Job summary

Fora Health Treatment & Recovery is seeking a Front Desk Supervisor to recruit, train, and supervise the Front Desk Receptionist. The role ensures compassionate client contact, accurate information gathering, and smooth transitions across care levels.

Collaboration with Admissions, Operations, and Clinical Programs is essential. Responsibilities include leading the front desk team, handling payments, scheduling, and maintaining high standards of service.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1 year of customer service experience with heavy public contact; 2+ years preferred.
• Proficiency in MS Office and basic computer skills.
• Experience in social services and/or behavioral health is a plus.
• Ability to train and supervise staff.

Responsibilities

• Lead and supervise the front desk team to ensure smooth daily operations.
• Provide excellent customer service and resolve client inquiries and complaints.
• SupportAdmissions and CRM processes to capture client information and improve enrollment.
• Schedule appointments, collect payments, and coordinate client transitions between levels of care.
• Prepare call logs, reports, and waitlists; participate in quality improvement tasks.

Skills

Customer service

Leadership

Training

Staff supervision

Communication

Scheduling

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

CRM system

Job description

Fora Health Treatment & Recovery is seeking a Front Desk Supervisor to recruit, train, and supervise the Front Desk Receptionist. The role ensures compassionate client contact, accurate information gathering, and smooth transitions across care levels.

Collaboration with Admissions, Operations, and Clinical Programs is essential. Responsibilities include leading the front desk team, handling payments, scheduling, and maintaining high standards of service.