Front Desk Lead & Patient Intake Manager

Fora Health Inc; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Fora Health Inc in Portland, OR is seeking a Front Desk Supervisor who will recruit, train and supervise the Front Desk Receptionist, acting as the first contact for clients, families and community partners.

The role emphasizes exceptional customer service, information gathering, and coordination with Admissions, operations and clinical staff to facilitate entry into treatment. Schedule: Mon–Fri 8:00am–4:30pm; strong leadership and quality improvement mindedness are required.

Qualifications

• Minimum one year of customer service experience; strong interpersonal skills.
• Proficient in MS Office and data entry with accuracy.
• Experience in social services or behavioral health preferred.

Responsibilities

• Oversee daily front desk operations and supervise staff.
• Ensure excellent customer service and professional communication.
• Coordinate with Admissions, operations and clinical teams for smooth client entry.
• Maintain thorough call/log and waitlist reporting as required.

Skills

Customer service

MS Office

Call center tech

Data entry

Administration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Fora Health Inc in Portland, OR is seeking a Front Desk Supervisor who will recruit, train and supervise the Front Desk Receptionist, acting as the first contact for clients, families and community partners.

The role emphasizes exceptional customer service, information gathering, and coordination with Admissions, operations and clinical staff to facilitate entry into treatment. Schedule: Mon–Fri 8:00am–4:30pm; strong leadership and quality improvement mindedness are required.