Hotel Housekeeping Supervisor: Elevate Guest Experience

ADP, Inc.; Burbank (CA); On-site; USD 19,000 - 28,000; Part time

Job summary

ADP, Inc. is seeking a part-time Housekeeper in Burbank, CA. The role involves supervising housekeeping and laundry to meet quality standards, ensuring cleanliness in all areas, and providing courteous guest service.

The position requires English fluency, physical endurance, and flexibility to work weekends or holidays. Responsibilities include staff assignment, training, maintaining par levels, inventory, and coordinating with Front Office/Management.

Qualifications

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health.
• Carrying or lifting items weighing up to 50 pounds.
• Pulling and pushing up to 150 pounds.
• Frequent standing up and moving about the facility.
• Willing to work weekends, and/or holidays.
• Seasonal Full Time and Part Time

Responsibilities

• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.
• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
• Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
• Responsible to assist in employee recruitment for their department.
• Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good condition.
• Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items.
• Notify the management to the needs of housekeeping staff, materials or equipment as required.
• Maintain procedures for security of lost and found items.
• Maximizing the use of all resources and maintaining costs as per the guidelines.
• Identifying departmental training needs and recommending to management training requirements on a regular basis.
• Respond to guest complaints, special requests, repairs, and informs Front Office Manager or General Manager.
• Provide product quality standards and optimum service to hotel guests.
• Ensure customer satisfaction is maintained.
• Ability to work flexible hours to meet the needs of the hotel.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Assist with other duties as assigned.

Skills

Customer service

English fluency

Physical fitness

Lifting 50 lbs

Pushing 150 lbs

Stamina

Weekend/holiday availability

Seasonal hours

Job description

ADP, Inc. is seeking a part-time Housekeeper in Burbank, CA. The role involves supervising housekeeping and laundry to meet quality standards, ensuring cleanliness in all areas, and providing courteous guest service.

The position requires English fluency, physical endurance, and flexibility to work weekends or holidays. Responsibilities include staff assignment, training, maintaining par levels, inventory, and coordinating with Front Office/Management.