Front Desk Supervisor: Member Experience Lead

New York Sports Club; City of White Plains (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

New York Sports Club in White Plains, NY, is looking for a Front Desk Supervisor to create a welcoming environment for members and guests. This position emphasizes high-level customer service, retention strategies, and team accountability. You will supervise a team of Service and Sales Representatives, manage customer feedback, and ensure smooth club operations.

Ideal candidates will have a background in customer service and supervisory roles, along with AED/CPR certification. This full-time position requires a commitment to promoting our mission of improving lives through fitness.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.

Responsibilities

• Provide a welcoming and safe environment for members and guests.
• Assist in retention by focusing on cancel saves and Accounts Receivable collections.
• Hold team accountable to high standards of operational excellence.

Skills

Customer service

Team leadership

Communication

Education

AED/CPR certification

Job description

New York Sports Club in White Plains, NY, is looking for a Front Desk Supervisor to create a welcoming environment for members and guests. This position emphasizes high-level customer service, retention strategies, and team accountability. You will supervise a team of Service and Sales Representatives, manage customer feedback, and ensure smooth club operations.

Ideal candidates will have a background in customer service and supervisory roles, along with AED/CPR certification. This full-time position requires a commitment to promoting our mission of improving lives through fitness.