Front Desk Supervisor: Member Experience & Retention

New York Sports Club; Village of Scarsdale (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

New York Sports Club is looking for a Front Desk Supervisor to ensure a welcoming environment for members and guests while providing excellent customer service. This full-time role involves overseeing Service & Sales Representatives, managing administrative tasks, and ensuring member satisfaction.

The ideal candidate will have significant customer service and supervisory experience, will be AED/CPR certified, and possess strong communication and organizational skills. Join us in our mission to help others improve their lives through fitness.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.
• Ability to navigate POS/membership systems.

Responsibilities

• Provide a welcoming environment for members and guests.
• Promote customer experience through Service & Sales Representatives.
• Lead team performance and development.
• Assist with administrative tasks and member services.

Skills

Customer service

Supervisory experience

Problem-solving

Communication skills

Organizational skills

Job description

New York Sports Club is looking for a Front Desk Supervisor to ensure a welcoming environment for members and guests while providing excellent customer service. This full-time role involves overseeing Service & Sales Representatives, managing administrative tasks, and ensuring member satisfaction.

The ideal candidate will have significant customer service and supervisory experience, will be AED/CPR certified, and possess strong communication and organizational skills. Join us in our mission to help others improve their lives through fitness.