Front Desk Supervisor: Member Experience Lead

New York Sports Club; Town of Huntington (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Gym Membership

Employee Training Programs

Health Benefits

Job summary

New York Sports Club is seeking a Front Desk Supervisor in the Town of Huntington, NY, to deliver outstanding customer service and a welcoming environment for all members. This dynamic role involves managing the front desk, overseeing Service and Sales Representatives, and assisting with administrative tasks to ensure smooth club operations.

Successful candidates will possess strong leadership skills, an ability to resolve customer issues effectively, and experience in face-to-face customer service within a fitness or hospitality setting, including 2-3 years of relevant experience.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness or hospitality environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide a welcoming environment for members and guests.
• Assist in retention strategies focused on customer service.
• Lead and develop Service & Sales Representatives.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma or Equivalent

Tools

POS systems

Job description

New York Sports Club is seeking a Front Desk Supervisor in the Town of Huntington, NY, to deliver outstanding customer service and a welcoming environment for all members. This dynamic role involves managing the front desk, overseeing Service and Sales Representatives, and assisting with administrative tasks to ensure smooth club operations.

Successful candidates will possess strong leadership skills, an ability to resolve customer issues effectively, and experience in face-to-face customer service within a fitness or hospitality setting, including 2-3 years of relevant experience.