Member Experience Supervisor - Front Desk

New York Sports Club; Garnerville (NY); On-site; USD 45,000 - 56,000; Full time

Job summary

New York Sports Club is seeking a Front Desk Supervisor to oversee operations, enhance customer interactions, and support staff development. Candidates should have a strong background in customer service and leadership, coupled with excellent communication skills. This full-time role requires managing service representatives and fostering a welcoming environment for members. Join a dynamic fitness team dedicated to improving lives through fitness.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness or retail environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide high levels of customer service and support to team members.
• Assist in member retention and account collections.
• Lead the Service and Sales Representatives, setting performance standards.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Job description

New York Sports Club is seeking a Front Desk Supervisor to oversee operations, enhance customer interactions, and support staff development. Candidates should have a strong background in customer service and leadership, coupled with excellent communication skills. This full-time role requires managing service representatives and fostering a welcoming environment for members. Join a dynamic fitness team dedicated to improving lives through fitness.