Front Desk Leader — Member Experience

New York Sports Club; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

New York Sports Club is seeking a Front Desk Supervisor to ensure a welcoming environment and high-level customer service. In this role, you will assist with member retention and support the General Manager with various tasks, including overseeing Service & Sales Representatives.

The ideal candidate has experience in customer service and supervision in fitness or hospitality. This full-time position requires working weekend shifts and a focus on professional development.

Qualifications

• 2–3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide a welcoming environment for members and guests.
• Assist with customer complaints and inquiries.
• Lead and develop the service team.

Skills

Customer service

Supervisory experience

Communication skills

Problem solving

Organization

Job description

New York Sports Club is seeking a Front Desk Supervisor to ensure a welcoming environment and high-level customer service. In this role, you will assist with member retention and support the General Manager with various tasks, including overseeing Service & Sales Representatives.

The ideal candidate has experience in customer service and supervision in fitness or hospitality. This full-time position requires working weekend shifts and a focus on professional development.