Guest Experience Supervisor, Gym Front Desk

New York Sports Club; Oceanside (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

New York Sports Club seeks a Front Desk Supervisor to lead member-facing operations with emphasis on customer service, retention, and team development. You will guide Service and Sales Representatives, manage onboarding, and ensure a welcoming, efficient club environment.

Strong communication, organization, and leadership are essential. The role requires 2-3 years of front-line service experience and at least 1 year supervisory exposure in fitness or retail.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.
• Ability to learn and maximize POS/timekeeping/membership systems.
• Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
• Successful track record of working in a team-oriented environment.
• Demonstrated communication and interpersonal skills.
• Highly organized with detail-orientation and proven follow-up skills.
• Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.

Responsibilities

• Promote, maintain, and protect the customer experience by developing SSRs to be solution-oriented.
• Engage with members and guests to drive referrals and retention.
• Ensure quick response to member feedback and escalate issues as necessary.
• Navigate basic questions about membership, services, and billing inquiries.
• Lead by example and reinforce clubhouse rules and service standards.
• Assist GM/AGM with onboarding, training, and development of SSRs.
• Handle scheduling, invoicing, and routine member service tasks via club systems.

Skills

Customer service

Supervisory experience

Communication skills

Team leadership

Multitasking

Organized

Sales-oriented

Education

AED/CPR certified

Tools

POS systems

Timekeeping systems

Membership software

Job description

New York Sports Club seeks a Front Desk Supervisor to lead member-facing operations with emphasis on customer service, retention, and team development. You will guide Service and Sales Representatives, manage onboarding, and ensure a welcoming, efficient club environment.

Strong communication, organization, and leadership are essential. The role requires 2-3 years of front-line service experience and at least 1 year supervisory exposure in fitness or retail.