Weekend Front Desk Lead: Member Experience & Sales

New York Sports Club; City of White Plains (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

New York Sports Club is seeking a Front Desk Weekend Lead in White Plains, NY, to provide exceptional customer service during weekend hours. This part-time position involves welcoming members, supervising staff, and ensuring a positive club atmosphere.

Ideal candidates will have experience in customer service and leadership, a passion for fitness, and a commitment to enhancing member experiences. The role requires working 16 hours per week over weekends, providing a flexible schedule within the operational hours of the club.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide high level of customer service during opening/closing weekend hours.
• Promote and maintain customer experience for members and guests.
• Assist with retention by focusing on cancel saves.

Skills

Customer service

Team leadership

Communication

Time management

Education

High school diploma or equivalent

Job description

New York Sports Club is seeking a Front Desk Weekend Lead in White Plains, NY, to provide exceptional customer service during weekend hours. This part-time position involves welcoming members, supervising staff, and ensuring a positive club atmosphere.

Ideal candidates will have experience in customer service and leadership, a passion for fitness, and a commitment to enhancing member experiences. The role requires working 16 hours per week over weekends, providing a flexible schedule within the operational hours of the club.