Front Desk Supervisor – Medical Office

Evolve Psychiatry; City of Albany (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Evolve Psychiatry in Albany, NY seeks a Receptionist Supervisor to oversee front desk operations while performing regular receptionist duties.

You will lead the front desk team, train staff, ensure HIPAA compliance, manage scheduling and patient payments, and coordinate with providers. This is a full-time, on-site role requiring strong organizational skills and a patient-centered approach.

Qualifications

• 2–3 years of medical reception or healthcare admin experience.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Responsibilities

• Oversee daily front desk operations and supervise staff.
• Greet patients and manage check-in/check-out.
• Schedule appointments and coordinate provider transfers.
• Verify patient demographics and insurance; collect copays.
• Maintain EMR accuracy and HIPAA compliance.
• Collaborate with Practice Manager and other departments.
• Assist with training and onboarding reception staff.
• Provide exceptional patient experience.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Multitasking

Fast-paced environment

Tools

eClinicalWorks

Job description

Evolve Psychiatry in Albany, NY seeks a Receptionist Supervisor to oversee front desk operations while performing regular receptionist duties.

You will lead the front desk team, train staff, ensure HIPAA compliance, manage scheduling and patient payments, and coordinate with providers. This is a full-time, on-site role requiring strong organizational skills and a patient-centered approach.