Patient Care Concierge - Front Desk & Scheduling

Evolve Psychiatry; Massapequa (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Evolve Psychiatry is seeking a Patient Care Coordinator (Receptionist) for our Massapequa, NY office. You will be the first contact for patients, ensuring a welcoming, professional, and confidential environment while supporting daily front-office operations.

The role requires excellent communication, organization, and a service-driven mindset in a fast-paced healthcare setting. Experience in medical reception and EMR systems is preferred to maintain efficiency and patient confidentiality.

Qualifications

• 12 years of experience in a medical reception, patient care coordinator, or healthcare administrative role.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow-up appointments, and provider transfers.
• Coordinate provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments.
• Assist patients with completing intake paperwork and required documentation.
• Monitor provider schedules for cancellations and fill open slots.
• Send appointment reminders and communicate scheduling updates.
• Assist patients with accessing telehealth appointments when necessary.
• Maintain accurate patient information within the EMR.
• Route clinical questions and refill requests to appropriate staff.
• Communicate with providers, therapists, billing, and administration.
• Maintain reception and waiting areas.

Skills

Customer service

Communication

Organization

Multitasking

Fast-paced environment

Job description

Evolve Psychiatry is seeking a Patient Care Coordinator (Receptionist) for our Massapequa, NY office. You will be the first contact for patients, ensuring a welcoming, professional, and confidential environment while supporting daily front-office operations.

The role requires excellent communication, organization, and a service-driven mindset in a fast-paced healthcare setting. Experience in medical reception and EMR systems is preferred to maintain efficiency and patient confidentiality.