Front Desk Manager

Evolve Healthcare

Los Angeles (CA)

On-site

USD 34,440 - 38,572

Full time

14 days+

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Benefits offered by this job

Competitive hourly compensation

Opportunities for professional growth

Supportive work environment

Paid time off

Additional benefits available

Job summary

Evolve Healthcare, located in Los Angeles, is seeking a Front Desk Manager who will lead front office operations and deliver a seamless patient experience. This role supervises the front desk staff, manages scheduling and insurance eligibility, ensuring high customer service standards.

The ideal candidate will have significant experience in medical front office settings, strong leadership abilities, and a commitment to patient-centered care. Competitive compensation of $25-$28/hour based on experience is offered.

Qualifications

Minimum 2 years of medical front office experience.
Minimum 1 year of supervisory or management experience.
Strong knowledge of medical insurance verification processes.

Responsibilities

Supervise and manage front desk team members.
Ensure high standards of patient satisfaction.
Verify patient insurance eligibility before appointments.

Skills

Medical front office experience

Supervisory or management experience

Medical insurance verification

Electronic medical record (EMR/EHR) systems

Verbal and written communication

Organizational abilities

Multitasking abilities

Microsoft Office proficiency

Job description

Evolve Healthcare is a growing, patient-centered medical practice providing comprehensive healthcare services throughout Southern California. Our multidisciplinary team delivers high-quality Primary Care, Podiatry, Preventive Medicine, and innovative wellness services including Vitamin Therapy, Longevity Medicine, and Performance Health programs.

We are committed to delivering exceptional patient experiences while maintaining the highest standards of clinical excellence, operational efficiency, and compassionate care. As our practice continues to expand, we are seeking an experienced and highly organized Front Desk Manager to lead our administrative operations and serve as a key member of our leadership team.

Position Overview

The Front Desk Manager serves as the operational leader of the front office and is responsible for ensuring a seamless patient experience from check-in through checkout. This individual will oversee front desk staff, coordinate patient scheduling and communications, manage insurance eligibility verification processes, and maintain efficient workflow in a fast-paced, high-volume medical environment.

This role requires strong leadership skills, exceptional attention to detail, the ability to multitask under pressure, and a commitment to delivering outstanding customer service.

Key Responsibilities

Supervise, train, mentor, and manage front desk team members.
Establish and maintain high standards of professionalism, customer service, and patient satisfaction.
Monitor staff performance and provide ongoing coaching and development.
Assist with hiring, onboarding, and training new administrative personnel.
Create and maintain front desk schedules to ensure adequate staffing coverage.

Patient Operations

Oversee patient check-in and check-out processes.
Ensure accurate demographic, insurance, and patient information collection.
Address patient concerns and resolve escalated service issues professionally and efficiently.
Maintain a welcoming, organized, and professional reception environment.
Ensure compliance with HIPAA and patient confidentiality requirements.

Insurance & Eligibility Management

Verify patient insurance eligibility and benefits prior to appointments.
Review coverage, authorizations, referrals, and payer requirements.
Identify and resolve eligibility issues before patient visits.
Coordinate with billing and clinical teams regarding insurance-related concerns.
Assist patients in understanding financial responsibility, copayments, deductibles, and non-covered services.

High-Volume Practice Coordination

Manage daily front office operations in a fast-paced healthcare environment.
Coordinate communication between patients, physicians, medical assistants, specialists, hospitals, facilities, and ancillary providers.
Monitor appointment flow and address scheduling bottlenecks.
Support multiple service lines including Primary Care, Podiatry, Preventive Medicine, and Wellness Programs.
Ensure timely processing of patient requests, referrals, records, and administrative documentation.

Administrative Operations

Maintain scheduling accuracy and optimize provider calendars.
Monitor patient wait times and improve workflow efficiency.
Prepare operational reports and assist management with performance metrics.
Ensure proper handling of incoming calls, patient messages, and electronic communications.
Assist with implementation and adherence to office policies and procedures.

Qualifications

Required

Minimum 2 years of medical front office experience.
Minimum 1 year of supervisory or management experience.
Strong knowledge of medical insurance verification and eligibility processes.
Experience working with electronic medical record (EMR/EHR) systems.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Proficiency with Microsoft Office and general computer systems.

Preferred

Experience in Primary Care, Specialty Care, or Multi-Specialty Medical Practices.
Familiarity with Medicare, PPO, HMO, and managed care plans.
Experience managing front office teams of 3 or more employees.
Bilingual English/Spanish is a plus.

Ideal Candidate

We are looking for a motivated leader who thrives in a busy medical environment and takes pride in creating exceptional patient experiences. The ideal candidate is proactive, highly organized, detail-oriented, and capable of balancing patient satisfaction with operational efficiency.

If you enjoy leading teams, solving problems, and helping healthcare organizations operate at their highest level, we encourage you to apply.