Front Desk & Guest Services Supervisor

Fourpointssohovillage; Village of Ballston Spa (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Fourpointssohovillage in Ballston Spa, NY seeks a Front Desk Supervisor to oversee the day-to-day operations of guest reception, reservations, and telephone service. You will lead front office staff, ensure prompt check-ins, accurate billing, and a courteous guest experience consistent with brand standards.

Work with the General Manager to optimize occupancy, coordinate with housekeeping, and uphold security and safety procedures.

Qualifications

• Requires a 4-year degree in a related field or equivalent.
• Minimum 5 years of hotel front desk or guest services management experience.

Responsibilities

• Greet, check in, and assign rooms promptly and courteously.
• Ensure accurate check-in procedures and billing details.
• Be available to resolve problems or complaints.
• Maintain front office standards and liaise with housekeeping.
• Oversee check-out procedures and luggage handling.
• Attend management meetings and report timely.

Skills

Guest service

Communication

Problem solving

Education

Bachelor degree

Associate degree

Job description

Fourpointssohovillage in Ballston Spa, NY seeks a Front Desk Supervisor to oversee the day-to-day operations of guest reception, reservations, and telephone service. You will lead front office staff, ensure prompt check-ins, accurate billing, and a courteous guest experience consistent with brand standards.

Work with the General Manager to optimize occupancy, coordinate with housekeeping, and uphold security and safety procedures.