Front Desk Supervisor - Lead Guest Experience & Team Growth

Capitol Plaza Hotel; Tucson, Northern (AZ, KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Paid Time Off

Brand and employee discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is seeking a full-time Front Desk Supervisor at Tucson Marriott University Park to lead daily front desk operations, coach a team, and ensure guest satisfaction. You will handle guest concerns, monitor cash handling, and uphold brand standards in a fast-paced setting near downtown Tucson.

Join a team that values service, perseverance, inclusion, respect, innovation, and teamwork, with growth opportunities and a comprehensive benefits package.

Qualifications

• Customer service and leadership experience you’ve led teams and kept things calm under pressure.
• Strong communication skills to coordinate with guests, staff and other departments.
• Detail-oriented and organized handling shift reports and guest requests to prevent issues.
• Tech confident with hotel systems, emails, and reporting tools.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—your team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech confidence

Tools

Hotel systems

Email

Reports

Job description

Atrium Hospitality is seeking a full-time Front Desk Supervisor at Tucson Marriott University Park to lead daily front desk operations, coach a team, and ensure guest satisfaction. You will handle guest concerns, monitor cash handling, and uphold brand standards in a fast-paced setting near downtown Tucson.

Join a team that values service, perseverance, inclusion, respect, innovation, and teamwork, with growth opportunities and a comprehensive benefits package.