Front Desk Supervisor

Atrium Hospitality; Tucson (AZ); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Volunteer programs

Job summary

Atrium Hospitality's Tucson Marriott University Park hotel is seeking a part-time Front Desk Supervisor to ensure smooth check-ins, check-outs, and guest services. You will lead the front desk team, coach staff, and resolve guest concerns with a calm, professional demeanor.

Ideal candidates bring strong customer service and leadership skills, comfort with hotel systems and reporting, and the stamina to stay on your feet while guiding operations. This role is on-site in Tucson, AZ.

Qualifications

• Experience leading front desk teams in hospitality.
• Proven ability to handle guest concerns promptly.
• Familiarity with hotel systems and reports.

Responsibilities

• Supervise daily front desk operations and guest check-ins/outs.
• Coach and motivate front desk staff.
• Address guest concerns with urgency and courtesy.
• Ensure cash handling and shift reports comply with brand standards.

Skills

Customer service

Leadership

Communication

Attention to detail

Technical skills

Physical stamina

Tools

Hotel systems

Email and reporting

Job description

HotelTucson Marriott University Park
880 E 2nd Street
Tucson, AZ 85719
Part time
Compensation: $19.25
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
What’s in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
  

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What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
  

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.
  

Why Atrium
Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy