Front Desk Supervisor

Hampton Inn Viera; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Paid Time Off

Hilton Team Member Travel Discounts

Training & development

Growth opportunities

Positive culture

Job summary

Hampton Inn & Suites Melbourne Viera is hiring a Front Desk Supervisor to lead guest services and drive exceptional experiences. You’ll train the team, handle escalations, and optimize front desk efficiency to ensure smooth check-ins, reservations, and guest satisfaction.

Join a Hilton family property with opportunities for growth, ongoing leadership development, and a supportive culture that values service excellence and professionalism.

Qualifications

• 2+ years in front desk or hospitality with supervisory experience.
• Knowledge of Hilton brand standards and front desk operations is a plus.
• Excellent communication, problem-solving, and multitasking abilities.
• Experience managing budgets, reservations, and guest recovery.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower the team to deliver outstanding service.
• Ensure fast, friendly, and accurate service at all touchpoints.
• Lead by example with positive guest interactions.
• Follow up on guest complaints to ensure satisfaction.
• Interview, train, and mentor front desk associates.
• Conduct coaching and performance development.
• Host regular team meetings and encourage open communication.
• Create a culture of accountability, positivity, and hospitality.
• Manage front desk budget, billing, and cash handling.
• Monitor occupancy, forecast demand, and implement revenue strategies.
• Encourage upselling and assist with ADR and occupancy.
• Oversee daily reporting, night audit, and financial accuracy.
• Ensure compliance with brand standards and safety regulations.
• Support MOD rotation and cross-department collaboration.

Skills

Front desk leadership

Guest service management

Communication skills

Problem solving

Budget management

Education

Associate's degree in hospitality or business

Tools

Front desk systems

Job description

Step into Leadership at Hampton Inn & Suites Melbourne, Viera

Elevate Your Hospitality Career

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn & Suites Melbourne Viera, we’re looking for a Front Desk Supervisorto lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

Why Join Us?

• Competitive Pay (based on experience)
• Medical, Dental, and Vision Insurance
• 401(K) with Company Match
• Paid Time Off – because balance matters
• Hilton Team Member Travel Discounts
• A positive and supportive work culture
• Ongoing training and leadership development
• Clear paths to growth within the Hilton portfolio

Your Impactful Role:

As our Front Desk Supervisor, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Core Responsibilities:

Guest Experience & Service Leadership

• Oversee check-ins/outs, reservations, guest inquiries, and complaints
• Coach and empower your team to deliver outstanding service
• Ensure fast, friendly, and accurate service at all touchpoints
• Lead by example with positive guest interactions
• Follow up personally on guest complaints to ensure satisfaction

Team Management & Development

• Interview, train, and mentor front desk associates
• Conduct ongoing coaching and performance development
• Host regular team meetings and encourage open communication
• Create a culture of accountability, positivity, and hospitality

Financial & Operational Oversight

• Manage front desk budget, billing, and cash handling
• Monitor occupancy rates, forecast demand, and implement revenue strategies
• Encourage upselling and suggestive selling to boost room revenue
• Oversee daily reporting, night audit, and financial accuracy
• Assist with reservations to optimize ADR and occupancy

Safety, Compliance & Hotel Standards

• Ensure compliance with Hilton brand standards, health codes, and safety regulations
• Enforce proper procedures for guest safety, key control, and emergency protocols
• Participate in property inspections and maintain front desk cleanliness

Leadership Presence

• Participate in the Manager-on-Duty (MOD) rotation
• Be available to support team during high-traffic times and call-outs
• Collaborate across departments to ensure a seamless guest experience
• Assist with community engagement, events, and social media involvement

What You Bring:

• 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
• Knowledge of Hilton brand standards and front desk systems is a big plus
• Excellent communication, problem-solving, and multitasking skills
• Experience managing budgets, reservations, and guest recovery
• A calm and confident approach to high-pressure situations
• Ability to work flexible shifts, including weekends and holidays
• Associate's degree in hospitality or business preferred (or equivalent experience)

Your Next Career Move Starts Here

If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team,