Evening Front Desk & Guest Experience Specialist

Hilton Melbourne Beach Oceanfront; Melbourne (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Hilton Melbourne Beach Oceanfront in Melbourne, FL is seeking a Front Desk Agent to be the welcoming face of the property, handling check-ins/outs, guest inquiries, and reservations with efficiency and warmth. The ideal candidate brings hospitality or customer service experience, strong communication skills, and comfort with property management systems.

The role requires availability for 3-11pm shifts, including weekends and holidays, and collaboration with housekeeping and maintenance to ensure

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Excellent communication and interpersonal skills.
• Ability to work the 3-11pm shift consistently, including weekends and holidays as needed.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Check guests in and out efficiently using the hotel’s property management system, ensuring accuracy in billing and room assignments.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
• Manage reservations, cancellations, and modifications while maintaining up-to-date knowledge of room availability and hotel policies.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest concerns are addressed in a timely manner.
• Provide guests with information about hotel services, amenities, and local attractions to enhance their stay experience.
• Handle cash, credit card transactions, and maintain accurate records of all financial exchanges at the front desk.
• Maintain a clean and organized front desk area, ensuring all materials and supplies are stocked and accessible.

Skills

Customer service

Communication

Computer skills

Shift availability

Education

High school diploma or equivalent

Tools

PMS software

Job description

Hilton Melbourne Beach Oceanfront in Melbourne, FL is seeking a Front Desk Agent to be the welcoming face of the property, handling check-ins/outs, guest inquiries, and reservations with efficiency and warmth. The ideal candidate brings hospitality or customer service experience, strong communication skills, and comfort with property management systems.

The role requires availability for 3-11pm shifts, including weekends and holidays, and collaboration with housekeeping and maintenance to ensure