Guest Services Agent — Quick Check-In & Career Growth

Excel Hotel Group; Fairfield (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401k matching

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group in Fairfield, CA is seeking a Front Desk Agent to greet guests, process check-ins/outs, and handle payments using our property management system. The role emphasizes courteous service and efficient operations at the front desk.

You will welcome guests, register rooms, answer calls, and offer information on hotel services, while also upselling rooms and handling cash/credit transactions per policy.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Basic computing

Communication

Tools

Hotel management system

Email

Word processing

Spreadsheet software

Job description

Excel Hotel Group in Fairfield, CA is seeking a Front Desk Agent to greet guests, process check-ins/outs, and handle payments using our property management system. The role emphasizes courteous service and efficient operations at the front desk.

You will welcome guests, register rooms, answer calls, and offer information on hotel services, while also upselling rooms and handling cash/credit transactions per policy.