Front Desk Supervisor — Lead Guest Experience & Team

Sage Hospitality; Napa (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer matching

Employee Assistance Program

Hotel discounts

Referral bonus up to $1,000

Job summary

Sage Hospitality Group is seeking a Front Desk Supervisor for the Napa Valley Marriott Hotel & Spa in Napa, CA. The role oversees front desk operations, ensuring courteous guest interactions and accurate information exchange.

Responsibilities include staff supervision, training, issue resolution, and cash handling, with opportunities to contribute to a premium guest experience in a world-class hotel setting.

Qualifications

• High school education or equivalent experience.
• 1+ years of full-time employment experience in a related position.
• Understanding of all hotel front office procedures.
• Knowledge of cash handling procedures and basic math.
• Past experience dealing directly with the public and good customer service skills.
• Ability to supervise/guide staff and manage tasks.
• Ability to communicate information to guests and management; second language may be required.
• Proficiency with computer, calculator, and telephone keyboards for cash handling.

Responsibilities

• Supervise the operations of the front desk to ensure excellent service and hospitality.
• Train, direct, and coach front desk staff to maintain quality operations.
• Resolve customer issues and complaints quickly to sustain satisfaction.
• Complete check-in procedures and facilitate guest departures.
• Handle cash transactions accurately and maintain hotel records.

Skills

Supervision/management

Customer service

Cash handling

Computer skills

Second language

Communication skills

Education

High school education or equivalent

Tools

PBX systems

Cash registers

Calculator

Telephone systems

Job description

Sage Hospitality Group is seeking a Front Desk Supervisor for the Napa Valley Marriott Hotel & Spa in Napa, CA. The role oversees front desk operations, ensuring courteous guest interactions and accurate information exchange.

Responsibilities include staff supervision, training, issue resolution, and cash handling, with opportunities to contribute to a premium guest experience in a world-class hotel setting.