Front Desk Lead & Guest Experience Supervisor

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta Hotels International Corporation in Miami is seeking a Front Desk Supervisor to lead the front desk team, train staff, and coordinate operations with the Operations Manager. The role includes overseeing cash handling, reservations, and guest services, with additional guest relations during shifts.

The ideal candidate will have strong English communication, hotel experience, and proficiency with Opera and Synxis systems. Weekend and holiday work is required.

Qualifications

• High School diploma or equivalent required.
• Fluent English; other languages beneficial.
• ServSafe certification and TIPS preferred.

Responsibilities

• Deliver Sonesta service standards to guests and colleagues.
• Train and supervise front desk staff; manage scheduling.
• Oversee front desk operations and guest data security.

Skills

Fluent English

Customer service

Training abilities

Problem solving

Education

High School diploma or equivalent

ServSafe certification

TIPS certification

Tools

Microsoft Office

Opera PMS

Job description

Sonesta Hotels International Corporation in Miami is seeking a Front Desk Supervisor to lead the front desk team, train staff, and coordinate operations with the Operations Manager. The role includes overseeing cash handling, reservations, and guest services, with additional guest relations during shifts.

The ideal candidate will have strong English communication, hotel experience, and proficiency with Opera and Synxis systems. Weekend and holiday work is required.