Front Desk Supervisor

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discounts on hotel stays

Job summary

Hilton Dallas/Park Cities in Dallas is looking for a Front Desk Supervisor to lead and inspire our guest service team. This role focuses on managing daily front desk operations, resolving guest concerns, and providing coaching to ensure exceptional service.

The ideal candidate will have experience in the hospitality industry and demonstrate strong leadership skills. We offer a comprehensive benefits package and opportunities for professional growth in a supportive environment.

Qualifications

• One year combined Front Desk and Supervisory experience in hospitality or related industry preferred.
• Ability to deal effectively with internal and external customers.
• Ability to listen effectively and comprehend the English language.

Responsibilities

• Assign and instruct Guest Service Agents and Operators.
• Monitor performance of staff and conduct performance check-ins.
• Manage front desk operations by completing daily tasks and staffing adjustments.

Skills

Front Desk experience

Supervisory experience

Customer service skills

Problem-solving

Effective communication

Job description

About The Hotel

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

Lead and inspire our front desk team by assigning, instructing, and supporting Guest Service Agents and Operators while ensuring seamless daily operations. Resolve guest concerns with creativity and care, making decisions that prioritize exceptional experiences and hotel success. Monitor team performance, provide coaching and development opportunities, and serve as the heart of our lobby operations where every interaction matters.

What You’ll Do

Lead with Purpose

• Assign and instruct Guest Service Agents and Operators in details of work
• Monitor performance of staff with performance check ins and discipline issues, making recommendations for training when inconsistencies develop at the front desk
• Observe performance and encourage improvement while monitoring lobby traffic to make staffing adjustments accordingly

Drive Operations Excellence

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
• Assist Guest Service Agents, Operators, Reservation Agents, and other departments with any questions or requests

Create Memorable Guest Experiences

• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered

What We’re Looking For

Experience & Skills

• One year combined Front Desk and Supervisory experience in hospitality or related industry preferred
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

The Practice Hospitality Way

We're looking for someone who thinks big and brings creativity, emotional intelligence, problem‐solving skills, and innovation to every interaction. You'll thrive here if you're a good human who cares deeply about our guests, each other, and making every moment together enriching, fulfilling, and fun.

What We Offer

Position Details

• Job Type: Non Exempt

Comprehensive Benefits Package

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About Practice Hospitality

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth.

Source: Practice Hospitality