Guest Experience Supervisor — Front Desk Lead

Dreamscape Hospitality; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dreamscape Hospitality is seeking a Front Desk Supervisor in Mobile, AL to oversee front desk operations and ensure guest satisfaction. You will supervise a team of agents and manage check-in/check-out processes while maintaining service standards.

You will resolve guest issues, coordinate with other departments, and help uphold safety and cash handling procedures. Strong communication and multitasking are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent; hospitality management education a plus.
• Experience in hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Supervise and coordinate front desk staff, including scheduling, training, and performance management.
• Ensure efficient and professional guest check-ins and check-outs.
• Address and resolve guest complaints promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Keep front desk area clean, organized, and well-maintained.
• Assist with hotel marketing and promotions as needed.
• Uphold hotel policies and safety procedures.

Skills

Supervisory skills

Customer service

Communication

Multitasking

Problem solving

Hotel software

Education

High school diploma or equivalent

Hospitality management education (plus)

Tools

Microsoft Office

Hotel management software

Job description

Dreamscape Hospitality is seeking a Front Desk Supervisor in Mobile, AL to oversee front desk operations and ensure guest satisfaction. You will supervise a team of agents and manage check-in/check-out processes while maintaining service standards.

You will resolve guest issues, coordinate with other departments, and help uphold safety and cash handling procedures. Strong communication and multitasking are essential in this fast-paced environment.