Front Desk Agent - Fairfield Foley, Foley, AL

A&R Group; Foley (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Overtime opportunities

Growth opportunities

Hands-on training

Friendly team

Employee discounts

Job summary

Fairfield Inn & Suites Foley is seeking a friendly Front Desk / Guest Services Representative to warmly welcome guests and manage check-ins/check-outs in a fast-paced setting. You will handle reservations, calls, and inquiries, verify payments in our property management system, and coordinate arrivals with other hotel teams.

We value hospitality, clear communication, and organization. This role offers flexible morning/evening/night shifts, weekends and holidays, with hands-on training and

Qualifications

• Passion for hospitality and customer service (hotel experience a plus, not required)
• Strong communication and organizational skills
• Willingness to work mornings, evenings, nights, weekends, and holidays
• Stamina to stand, walk, and stay on your feet through busy shifts
• Detail-oriented with ability to remain calm under pressure
• Team-player attitude and quick-learning mindset

Responsibilities

• Greet, check in, and check out guests with warmth and professionalism
• Handle reservations, phone calls, and guest inquiries
• Verify payments and guest information in the PMS
• Prepare key packets and coordinate group arrivals
• Resolve issues to create five-star experiences
• Collaborate with Housekeeping, Breakfast, and Laundry to run operations smoothly
• Maintain a sharp, organized front desk and guest-ready appearance

Skills

Hospitality

Customer service

Communication

Organization

Flexibility

Stamina

Detail-oriented

Team player

Job description

Front Desk / Guest Services Representative — Fairfield Inn & Suites Foley, AL

Hiring Now — Join a Team That Treats You Like Family

Love making people feel welcome? Fairfield Inn & Suites Foley is looking for a friendly, detail-driven Front Desk / Guest Services Representative to be the first smiling face our guests see. If you thrive in a fast-paced environment and take pride in delivering five-star service, we want to meet you.

What You'll Do

• Greet, check in, and check out guests with warmth and professionalism
• Handle reservations, phone calls, and guest inquiries with ease
• Verify payments and guest information accurately in our property management system
• Prepare key packets and coordinate group arrivals
• Solve problems on the spot and turn guest concerns into five-star experiences
• Team up with Housekeeping, Breakfast, and Laundry to keep things running smoothly
• Keep the front desk sharp, organized, and guest-ready

What You Bring

• A genuine passion for hospitality and customer service (hotel experience a plus, not required!)
• Strong communication and organizational skills
• The flexibility to work mornings, evenings, nights, weekends, and holidays
• The stamina to stand, walk, and stay on your feet through a busy shift
• A sharp eye for detail and a cool head under pressure
• A team-player attitude and a quick-learning mindset

Why You'll Love Working Here

• Hourly, non-exempt position — overtime opportunities during peak seasons
• Be part of a respected, growing hospitality team with A&R Group
• Hands-on training — no hotel experience? No problem
• A workplace that values professionalism, integrity, and genuine guest care
• Room for growth within a multi-property hospitality company

A&R Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.