Front Desk Supervisor: Lead Guest Experience, Career Growth

Placements24; The Islands (MS); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Staff meals

Accommodation assistance

Career advancement

Team environment

Job summary

Placements24 is seeking a Hotel Front Desk Supervisor to lead the front desk in Paarl, ensuring smooth check-ins and check-outs, handling guest inquiries, and delivering a warm, professional welcome to every visitor.

You will supervise front desk agents, train staff, manage reservations, and coordinate with other departments to uphold service standards. The role rewards a proactive leader with strong organization, communication, and guest-service skills in a dynamic hospitality setting.

Qualifications

• Previous experience as a Front Desk Agent or Supervisor in a hotel environment.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel reservation systems and front desk operations.
• Strong organizational skills and the ability to multitask effectively.
• Leadership capabilities and the ability to motivate a team.
• A basic understanding of hotel operations is advantageous.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Oversee room reservations, modifications, and cancellations.
• Ensure the front desk area is clean, organized, and well-presented.
• Assist in managing hotel inventory and coordinating with other departments.

Skills

Leadership

Customer service

Communication

Hotel systems

Multitasking

Tools

Front desk software

Job description

Placements24 is seeking a Hotel Front Desk Supervisor to lead the front desk in Paarl, ensuring smooth check-ins and check-outs, handling guest inquiries, and delivering a warm, professional welcome to every visitor.

You will supervise front desk agents, train staff, manage reservations, and coordinate with other departments to uphold service standards. The role rewards a proactive leader with strong organization, communication, and guest-service skills in a dynamic hospitality setting.