Front Desk Supervisor — Lead Guest Experience

Timbers Company; Vail (CO); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Free onsite parking

Discounted F&B, Spa & Retail

401K with Match

PTO

Medical, Dental, Vision

Free onsite employee dining

Job summary

Timbers Company in Vail, Colorado is seeking a Hotel Front Desk Supervisor to lead our front desk team and deliver outstanding hospitality. This full-time, year-round role focuses on organized operations, clear communication, and a passion for guest satisfaction.

You will supervise daily desk activities, train staff, manage check-ins/outs, and ensure a welcoming, efficient environment while upholding hotel standards and policies.

Qualifications

• Experience supervising front desk staff in hospitality
• Strong customer service with a welcoming demeanor
• Proven leadership and team motivation abilities
• Excellent written and verbal communication skills
• Proficiency in hotel management software and general office tools

Responsibilities

• Supervise daily front desk operations for efficient, friendly service
• Train and mentor front desk staff, fostering a positive team environment
• Coordinate guest check-ins and check-outs, handling special requests
• Monitor guest feedback and address concerns to maintain satisfaction
• Maintain accurate records for occupancy, reservations, and financials
• Collaborate with management to enforce policies enhancing guest experience
• Ensure front desk area is tidy and well stocked with supplies
• Participate in hiring and performance evaluations for front desk staff

Skills

Front Desk supervision

Customer service

Leadership

Communication

Problem solving

Flexibility

Tools

Hotel management software

MS Office

Job description

Timbers Company in Vail, Colorado is seeking a Hotel Front Desk Supervisor to lead our front desk team and deliver outstanding hospitality. This full-time, year-round role focuses on organized operations, clear communication, and a passion for guest satisfaction.

You will supervise daily desk activities, train staff, manage check-ins/outs, and ensure a welcoming, efficient environment while upholding hotel standards and policies.