Guest Experience Leader — Front Desk Supervisor

Sonnenalp Properties, Inc.; Vail (CO); On-site; USD 35,817 - 38,572; Full time

Job summary

Sonnenalp Properties is seeking a Full-Time, Year-Round Front Desk Supervisor to lead our Guest Services team at the Sonnenalp Hotel in Vail, Colorado. You will mentor Front Desk Agents, oversee daily operations, ensure guest-first service, and act in the absence of Front Office Managers.

The position requires evening, holiday, and weekend work; wage is $26.00–$28.00 per hour, with opportunities to develop others and deliver memorable hospitality.

Qualifications

• 1 year of Front Office Supervision experience.
• 1 year of Front Office Training experience.
• High school graduate or equivalent; hospitality college degree preferred.

Responsibilities

• Supervise front desk check-in and check-out procedures per LHW standards.
• Train all new front desk agents.
• Exhibit knowledge of Front Office procedures and property management system operations.

Skills

Self-motivation

Customer service

Leadership

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

HMS or similar Lodging Software

Microsoft Office

Web-based systems

Job description

Sonnenalp Properties is seeking a Full-Time, Year-Round Front Desk Supervisor to lead our Guest Services team at the Sonnenalp Hotel in Vail, Colorado. You will mentor Front Desk Agents, oversee daily operations, ensure guest-first service, and act in the absence of Front Office Managers.

The position requires evening, holiday, and weekend work; wage is $26.00–$28.00 per hour, with opportunities to develop others and deliver memorable hospitality.