Guest Services Lead: Front Desk & Team Mentor

Sonnenalp; Vail (CO); On-site; USD 35,817 - 38,572; Full time

Job summary

The Sonnenalp Hotel in Vail, Colorado is seeking a Full-Time, Year-Round Front Desk Supervisor to lead our Guest Services team and deliver exceptional hospitality from arrival to departure.

You will mentor Front Desk Agents, oversee daily operations, and ensure warm, personalized service for every guest. Evening and weekend shifts are required, with potential overtime during peak periods.

Qualifications

• High school graduate or equivalent; Hospitality degree preferred.
• 1 year of Front Office Supervision experience.
• 1 year of Front Office Training experience.

Responsibilities

• Oversee check-in and check-out procedures per standards.
• Train new front desk agents and maintain HMS knowledge.
• Supervise Front Desk staff and ensure policy adherence.
• Coordinate with Concierge/Bell staff as needed to assist guests.
• Manage scheduling and payroll considerations for front desk.
• Set goals and provide ongoing feedback and performance reviews.

Skills

HMS or Lodging Software

Microsoft Office

Guest service under pressure

Team supervision

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Front Office training systems

Job description

The Sonnenalp Hotel in Vail, Colorado is seeking a Full-Time, Year-Round Front Desk Supervisor to lead our Guest Services team and deliver exceptional hospitality from arrival to departure.

You will mentor Front Desk Agents, oversee daily operations, and ensure warm, personalized service for every guest. Evening and weekend shifts are required, with potential overtime during peak periods.