Front Desk Supervisor: Lead Guest Experience

Shaner Hotels; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Shaner Hotels in Aventura, FL, is seeking a Front Desk Supervisor to lead daily reception operations at the Hilton Aventura property. You will oversee guest check-in/out, train staff, and ensure service standards are met.

The role requires at least one year in a similar supervisory front desk position, plus strong communication skills in English and Spanish. High school diploma or equivalent is required, with a focus on guest satisfaction and teamwork.

Qualifications

• Minimum one year experience in a similar front desk supervisory role.
• Bilingual English/Spanish a plus.
• High school graduate or equivalent, some college encouraged.

Responsibilities

• Supervise all Front Desk operations and staff.
• Ensure guest satisfaction and accurate check-in/out processes.
• Maintain knowledge of hotel features, services, and local attractions.

Skills

Front desk supervision

Guest service

Bilingual English/Spanish

Education

High school diploma

Job description

Shaner Hotels in Aventura, FL, is seeking a Front Desk Supervisor to lead daily reception operations at the Hilton Aventura property. You will oversee guest check-in/out, train staff, and ensure service standards are met.

The role requires at least one year in a similar supervisory front desk position, plus strong communication skills in English and Spanish. High school diploma or equivalent is required, with a focus on guest satisfaction and teamwork.