Front Desk Supervisor | Hilton Aventura Miami

Shaner Hotels; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Shaner Hotels in Aventura, FL, is seeking a Front Desk Supervisor to lead daily reception operations at the Hilton Aventura property. You will oversee guest check-in/out, train staff, and ensure service standards are met.

The role requires at least one year in a similar supervisory front desk position, plus strong communication skills in English and Spanish. High school diploma or equivalent is required, with a focus on guest satisfaction and teamwork.

Qualifications

• Minimum one year experience in a similar front desk supervisory role.
• Bilingual English/Spanish a plus.
• High school graduate or equivalent, some college encouraged.

Responsibilities

• Supervise all Front Desk operations and staff.
• Ensure guest satisfaction and accurate check-in/out processes.
• Maintain knowledge of hotel features, services, and local attractions.

Skills

Front desk supervision

Guest service

Bilingual English/Spanish

Education

High school diploma

Job description

Shaner Hotels has an exciting opportunity at our 208-room, full-service Hilton Aventura Hotel! Located in the heart of Aventura, Florida, this stunning 4-star property celebrates the beauty of diversity, culture, and the unique experiences that bring people together.

The Hilton Aventura offers an exceptional hospitality environment for both guests and associates, featuring sophisticated accommodations, the acclaimed Gala Restaurant, Muse Bar, rotating art exhibitions, and elegant banquet and event spaces. Every detail of the hotel is designed to create memorable experiences through exceptional service, creativity, and connection.

Whether you're beginning your hospitality career or bringing years of experience to the team, Hilton Aventura provides an outstanding opportunity for growth, learning, and professional development. You'll be part of a team dedicated to delivering world-class service while working in one of South Florida's most distinctive luxury hotels.

Join Shaner Hotels and become part of a culture that values excellence, teamwork, and career advancement. Build your future with us at Hilton Aventura!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.