Front Desk Supervisor - Houston Hobby

Pet Paradise; Houston (TX); On-site; USD 45,847,000 - 50,145,000; Full time

Benefits offered by this job

Advancement programs

Unleashed Leadership Academy

Dog Training Academy scholarship

Grooming Academy scholarship

Complimentary Pet Day Camp

Pet Boarding discount (30 days)

On-demand pay (DailyPay)

Discounted Veterinary Care

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health, Dental and Vision Insurance

Employee Assistance Program

Job summary

Pet Paradise is seeking a Front Desk Supervisor who can lead a team with energy and a guest-first mindset. You will supervise front desk staff, assist in training, and ensure smooth check-ins and check-outs while maintaining a clean, welcoming lobby.

The role emphasizes hands-on leadership, exceptional communication, and the ability to work flexible hours including weekends and holidays. Competitive benefits and advancement opportunities are offered as part of our people-first culture.

Qualifications

• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including ‘hands-on’ task management
• Comfortable being around dogs and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

• Providing direct supervision of Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

Skills

Customer service

Supervisory experience

Leadership

Communication skills

Flexibility

Sales skills

Physical stamina

Education

High school diploma or GED

1–2 years related experience

Job description

Pet Paradise is looking for “pet people” with leadership and strong customer service experience to fill our open Front Desk Supervisor position.

Starting Rate: $16.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT!
  • Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK SUPERVISOR INCLUDE:

• Providing direct supervision of our Front Desk Associates including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Assisting with Front Desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

QUALIFICATIONS TO BE A FRONT DESK SUPERVISOR:

• This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
• Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
• Prior supervisory experience highly preferred
• Strong organizational, cash management, and sales skills
• Comfortable leading by example, including ‘hands-on’ task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and ability to pass criminal background check

EDUCATION AND EXPERIENCE:

High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

WHAT IT IS LIKE TO WORK HERE

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.