Front Desk Supervisor - Guest Services

Joplin Residence Inn - Atrium Hospitality; Joplin (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Joplin Residence Inn - Atrium Hospitality is seeking a friendly, customer-focused Front Desk Associate for a full-time role in Joplin, MO. You will greet guests, check them in and out, and help resolve issues with a positive, professional demeanor.

The ideal candidate has guest-service experience, hospitality or leadership exposure, and comfort using hotel systems. A high school diploma is required, with the ability to lift 50 lbs and stay on your feet during shifts.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech-savvy with confidence using hotel systems.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheets and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech proficiency

Stamina

Education

High school diploma

Tools

Hotel systems

Job description

Joplin Residence Inn - Atrium Hospitality is seeking a friendly, customer-focused Front Desk Associate for a full-time role in Joplin, MO. You will greet guests, check them in and out, and help resolve issues with a positive, professional demeanor.

The ideal candidate has guest-service experience, hospitality or leadership exposure, and comfort using hotel systems. A high school diploma is required, with the ability to lift 50 lbs and stay on your feet during shifts.