Front Desk Team Lead - Guest Experience

Atrium Hospitality; Missouri; On-site; USD 2,066,000 - 2,243,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Paid Time Off & Vacation

DailyPay

Wellness programs

Tuition reimbursement

Exclusive discounts

Job summary

Atrium Hospitality is seeking a Front Desk Associate at the Joplin Residence Inn. You will oversee front desk operations, assist guests with check-ins/check-outs, and support colleagues to ensure a smooth guest experience.

This role emphasizes guest satisfaction, teamwork, and operational excellence at our Joplin location. Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems.

Qualifications

• Customer service experience.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks and keep the lobby guest-ready.

Skills

Customer service

Hospitality experience

Leadership experience

Tech savvy

Lift 50 lbs

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a Front Desk Associate at the Joplin Residence Inn. You will oversee front desk operations, assist guests with check-ins/check-outs, and support colleagues to ensure a smooth guest experience.

This role emphasizes guest satisfaction, teamwork, and operational excellence at our Joplin location. Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems.