Front Desk Manager - Elevate Guest Experience & Revenue

Gabriel Group; Kingdom City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth & Development

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Employee Assistance Program

Hotel & Travel Discounts

Career Advancement

Job summary

Midas Hospitality is seeking an experienced Front Desk Manager to lead the hotel's Front Office operations and guest experience at Kingdom City, MO. This role focuses on delivering consistent, high-level guest service, coaching Front Desk Agents and Supervisors, and driving revenue opportunities while ensuring SOP compliance.

The ideal candidate has hospitality leadership experience, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced hotel environment,

Qualifications

• Previous Front Office leadership experience in a hotel.
• Strong guest service, leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with a Property Management System (PMS) preferred.

Responsibilities

• Oversee Front Office operations and provide leadership to the Front Desk team.
• Supervise, coach, and support Front Desk Agents, Supervisors, and other Front Office staff.
• Ensure proper training and SOP compliance across Front Desk.
• Maintain security of PMS credentials and assist with budget goals.
• Coordinate with Housekeeping, Maintenance, Sales, Revenue Management for seamless operations.
• Provide shift coverage including Night Audit when required.

Skills

Front Desk Leadership

Guest Service

Team Leadership

Budget Awareness

Job description

Midas Hospitality is seeking an experienced Front Desk Manager to lead the hotel's Front Office operations and guest experience at Kingdom City, MO. This role focuses on delivering consistent, high-level guest service, coaching Front Desk Agents and Supervisors, and driving revenue opportunities while ensuring SOP compliance.

The ideal candidate has hospitality leadership experience, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced hotel environment,