Front Desk Supervisor | Opening Hotel

Shamin Hotels; Virginia Beach (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Shamin Hotels in Virginia Beach is seeking a Front Desk Supervisor for the Hampton Inn & Suites by Hilton Virginia Beach Town Center to oversee daily front desk operations and guest services.

You will supervise guest service staff, manage check-in/check-out, resolve guest concerns, and act as Manager on Duty during shifts. Join a team that values teamwork, accountability, and delivering memorable experiences for every guest.

Qualifications

• Front desk supervision
• Guest service leadership
• Brand standards adherence

Responsibilities

• Supervises front desk personnel during shifts.
• Oversees check-in/check-out and guest billing accuracy.
• Resolves guest concerns promptly and professionally.
• Trains and coaches front desk staff to meet standards.
• Acts as Manager on Duty during assigned shifts.
• Handles cash and maintains shift banks.

Job description

Front Desk Supervisor – Hampton Inn & Suites by Hilton Virginia Beach Town Center

Position Overview

• Job Title: Front Desk Supervisor
• Location: 4595 Columbus Street, Virginia Beach, VA 23462
• Reports To: Front Office Manager / General Manager
• Schedule: Full-time. Variable hours, must include weekends and holidays.
• Work Environment: Modern hotel in the heart of Virginia Beach's Town Center

Summary

The Front Desk Supervisor oversees the daily operations of the front desk, ensuring every guest receives a warm welcome and a seamless stay. You will lead and support the guest service team, resolve guest concerns, and serve as Manager on Duty during your assigned shift.

Job Functions

• Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.
• Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.
• Resolves guest concerns and service issues promptly and professionally.
• Trains, coaches, and supports front desk associates to meet brand and service standards.
• Serves as Manager on Duty, overseeing hotel operations during the assigned shift.
• Handles cash and credit transactions and maintains accurate shift banks.
• Ensures Hilton brand standards and Shamin Hotels service expectations are met.
• Coordinates with Housekeeping and Maintenance on room readiness and guest needs.
• Supports the Front Office Manager with reporting and daily operations.
• Reports for scheduled shifts, on time and in uniform, in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Performs other related duties as required.

We Live by Our "TOP" Values:

• T – TEAM UP: Collaborate, support others, and stay golden
• O – OWN IT: Take pride, stay accountable, and never stop learning
• P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We're looking for team players who embody these values every day.