Front Desk Supervisor - Guest Services

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Washington (District of Columbia); On-site; USD 40,000 - 52,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Washington, DC seeks a capable sales/guest services professional to join our team. The role focuses on delivering excellent customer service, representing our brand, and supporting guests with product and service needs in a dynamic, mission-driven environment.

You will learn our offerings, articulate our purpose professionally, and contribute to a positive customer experience that aligns with our standards and values.

Qualifications

• 2 years of experience in administrative professional investigative or other responsible work.
• Specialized experience in administrative supervisory or technical work related to front desk operations.
• Education substitution for experience includes one year of study in hospitality-related subjects.

Responsibilities

• Supervises NHG staff responsible for daily front desk operations.
• Keeps management informed of situations beyond authority.
• Assists guests via phone, email, and in person to secure reservations, payments, and room assignments.
• Trains staff on NHG systems and SOPs and ensures annual training is completed.
• Manages scheduling, payroll reports, and daily payroll expenses.
• Manages room keys, mail, valuables and inventory of uniforms.
• Operates PMS and POS and reconciles daily transactions.

Skills

Administrative experience

Customer service

Guest services

Supervisory experience

Education

Hospitality-related studies

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Washington, DC seeks a capable sales/guest services professional to join our team. The role focuses on delivering excellent customer service, representing our brand, and supporting guests with product and service needs in a dynamic, mission-driven environment.

You will learn our offerings, articulate our purpose professionally, and contribute to a positive customer experience that aligns with our standards and values.