Front Desk Supervisor: Guest Service Leader & Coach

Broadway Plaza; Rochester (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k and Employer Match

Paid Holidays and Vacation Time

Performance Bonus Program

Job summary

Broadway Plaza in Rochester, MN is seeking a Front Desk Supervisor to oversee daily front desk operations and lead a team of Front Desk Agents. The role focuses on guest service excellence, check-in/out processes, and coordination with other departments to optimize occupancy and guest satisfaction.

Requires a minimum of two years in hotel front desk operations, high school diploma, and proficiency with front desk software and reservation systems.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years hotel front desk or comparable hospitality operations experience.
• Customer service experience required; supervisory experience preferred.
• Computer proficiency with front desk systems is required.

Responsibilities

• Oversee daily front desk operations to meet service standards.
• Train and coach Front Desk Agents to deliver consistent service.
• Assist with scheduling and staffing coverage to ensure proper desk coverage.
• Resolve guest concerns and coordinate with other departments to ensure guest satisfaction.
• Maintain accurate guest records and protect guest information.

Skills

Guest service

Supervisory experience

Customer service

Training coaching

Education

High school diploma or equivalent

Tools

Front desk software

Property management systems

Job description

Broadway Plaza in Rochester, MN is seeking a Front Desk Supervisor to oversee daily front desk operations and lead a team of Front Desk Agents. The role focuses on guest service excellence, check-in/out processes, and coordination with other departments to optimize occupancy and guest satisfaction.

Requires a minimum of two years in hotel front desk operations, high school diploma, and proficiency with front desk software and reservation systems.