Front Desk Supervisor: Guest Experience & Team Training

The Westin Mount Laurel; Mount Laurel Township (NJ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA/HSA

Company-paid Life Insurance

Long-Term Disability

401(k) Match

Paid Time Off

Holidays & Birthday

Employee Referral

Travel Discounts

Daily Meals

Job summary

The Westin Mount Laurel is seeking friendly, guest‑focused associates for front desk roles. You will greet guests, check them in/out, manage reservations, and provide local information. The role requires standing, mobility, and a flexible schedule including evenings, weekends, and holidays.

Two years of front desk and supervisory experience are preferred. Marriott experience is a plus, and you will work with a collaborative team to ensure high guest satisfaction and smooth operations.

Qualifications

• Two years combined front desk and supervisory experience.
• Marriott experience preferred.
• Must be willing to work 3:00pm–11:00pm shifts, weekends and holidays.

Responsibilities

• Greet guests warmly and provide accurate information on hours and local attractions.
• Complete registration in the PMS, verify guest details and rate, and assign rooms accordingly.
• Input and retrieve information, code keys, and prepare welcome materials for guests.
• Handle check-in/out processes and resolve issues to ensure guest satisfaction.
• Support front desk team, train new agents, and monitor attendance and compliance with policies.
• Assist other front desk personnel as needed and carry out related management requests.

Skills

Front desk experience

Hospitality attitude

Tools

PMS system

Job description

The Westin Mount Laurel is seeking friendly, guest‑focused associates for front desk roles. You will greet guests, check them in/out, manage reservations, and provide local information. The role requires standing, mobility, and a flexible schedule including evenings, weekends, and holidays.

Two years of front desk and supervisory experience are preferred. Marriott experience is a plus, and you will work with a collaborative team to ensure high guest satisfaction and smooth operations.