Residence Inn Mount Laurel - Front Desk Agent

Aimbridge Hospitality; Mount Laurel Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to join their team at the Residence Inn in Mount Laurel Township. The role involves providing exceptional guest service, managing check-ins and check-outs, and handling reservations smoothly. Ideal candidates should be friendly and possess strong communication skills.

This full-time position offers a competitive benefits package after a waiting period, including medical coverage, daily pay, and retirement plan options. Candidates with hotel experience are preferred but not required.

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Ensure guest satisfaction through exceptional service.
• Communicate effectively with guests and team members.
• Resolve issues quickly and efficiently.
• Manage multiple tasks in a fast-paced environment.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Residence Inn Mt. Laurel at Bishop's Gate is one of the premier extended stay hotels in Mount Laurel and near Marlton, NJ. Located only nine miles from downtown Philadelphia and within walking distance to many corporate offices, including Comcast, NFL Films and OkiData. Local NJ and PA attractions are just a short ride away, including Six Flags Great Adventure, New Jersey State Aquarium, Garden State Discovery Museum, Philadelphia Convention Center, and Lincoln Financial Field. We're just minutes from Philadelphia's Liberty Bell and Independence Hall. Our 144 Mt. Laurel hotel suites accommodate business and leisure travelers visiting the New Jersey or Pennsylvania and are equipped with separate areas for sleeping, working, eating, and relaxing.