Front Desk Supervisor — Guest Experience & Operations

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Job summary

Mohegan Pennsylvania seeks an experienced front desk professional to welcome guests, register them in the hotel system, and assign rooms. You will handle reservations, payments, keys, and coordinate with housekeeping and maintenance to resolve issues.

The role includes training and supporting front desk staff, maintaining equipment, and enforcing cash controls and nightly audits to ensure smooth operations.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Strong organizational, managerial and communications skills.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Able to work varied shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Responsibilities

• Greet guests, register them into the hotel system and allocate rooms or suites.
• Make or confirm reservations, process payments, issue room keys and coordinate with housekeeping or maintenance.
• Train and support front desk staff; ensure all staff follow procedures.
• Maintain front desk equipment and secure access to safe deposit boxes.
• Record charges to guest accounts, balance books and conduct nightly audits.
• Provide training on cash handling, vouchers, inventories and receivables.

Skills

Customer service

Communication

Team leadership

Front desk operations

Tools

Microsoft Office Suite

Job description

Mohegan Pennsylvania seeks an experienced front desk professional to welcome guests, register them in the hotel system, and assign rooms. You will handle reservations, payments, keys, and coordinate with housekeeping and maintenance to resolve issues.

The role includes training and supporting front desk staff, maintaining equipment, and enforcing cash controls and nightly audits to ensure smooth operations.