Guest Experience Agent — Front Desk

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 26,000 - 38,000; Full time

Job summary

Mohegan Pennsylvania in Luzerne County, PA is seeking a Front Desk Clerk to deliver superior guest service, manage check-ins and check-outs, and communicate with guests across shifts. You will use the property management system and POS to handle reservations, billing, and payments, while ensuring accuracy and security of funds.

The role requires a high school diploma or equivalent, strong communication skills, basic math, and prior front desk or hospitality experience.

Qualifications

• Must have excellent guest service and communication skills.
• Ability to compute basic arithmetic with accuracy.
• Previous front desk or hospitality experience preferred.
• Flexibility to work evenings, weekends and holidays.
• Able to input and access information in hotel systems.

Responsibilities

• Greet guests, check-in and check-out, and maintain guest relations.
• Answer phones, process payments, and forward messages.
• Operate the PMS and POS systems for reservations and billing.
• Resolve guest issues and coordinate with housekeeping and other departments.
• Promote guest services and casino loyalty programs to guests.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High school diploma or equivalent

Some college / hospitality training

Experience in hospitality

Tools

PMS (Property Management System)

POS system

Job description

Mohegan Pennsylvania in Luzerne County, PA is seeking a Front Desk Clerk to deliver superior guest service, manage check-ins and check-outs, and communicate with guests across shifts. You will use the property management system and POS to handle reservations, billing, and payments, while ensuring accuracy and security of funds.

The role requires a high school diploma or equivalent, strong communication skills, basic math, and prior front desk or hospitality experience.