Hotel Front Desk Supervisor — Guest Experience Leader

210_Mohegan_Pocono Downs Racing, LP; Burrillville (RI); On-site; USD 19,434 - 27,679; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Burrillville, Rhode Island is seeking a front desk manager to oversee operations and guest services. Your role includes welcoming guests, managing reservations, and ensuring staff adherence to procedures.

The ideal candidate will have 2-4 years of hospitality experience, excellent organizational and communication skills, and proficiency in Microsoft Office. This position requires flexibility with shifts, including weekends and holidays.

Starting pay is $17.10 per hour, with opportunities to advance in a supportive environment.

Qualifications

• 2-4 years of hospitality experience in a hotel casino resort complex.
• Strong organizational, managerial, and communication skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to input and access information in property management systems.

Responsibilities

• Welcome and register guests into the hotel's system.
• Manage daily operations of the front desk.
• Provide training and support to front desk clerks.
• Handle financial audits and reports.
• Ensure front desk staff follows procedures and policies.
• Promote superior guest service.

Skills

Organizational skills

Managerial skills

Communication skills

Microsoft Office proficiency

Job description

210_Mohegan_Pocono Downs Racing, LP in Burrillville, Rhode Island is seeking a front desk manager to oversee operations and guest services. Your role includes welcoming guests, managing reservations, and ensuring staff adherence to procedures.

The ideal candidate will have 2-4 years of hospitality experience, excellent organizational and communication skills, and proficiency in Microsoft Office. This position requires flexibility with shifts, including weekends and holidays.

Starting pay is $17.10 per hour, with opportunities to advance in a supportive environment.