Assistant Front Office Manager: Guest Experience & Ops

Nia Hotel; Menlo Park (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Hotel NIA is seeking an Assistant Front Office Manager to elevate guest experiences and streamline front desk operations. You will support the Front Office Manager in supervising daily activities, ensuring exceptional service, and maintaining smooth hotel operations.

Ideal candidates will have strong communication skills, hospitality management experience, and proficiency with OPERA PMS. Multilingual abilities are highly valued in our diverse guest-focused environment.

Qualifications

• Proven experience in hospitality management or front desk operations.
• Knowledge of OPERA PMS and hotel management software.
• Excellent customer service and communication skills.
• Multilingual or bilingual abilities helpful.
• Experience in resort settings or large-scale hotel operations is a plus.

Responsibilities

• Supervise front desk staff to ensure efficient check-in/out.
• Support reservations management using PMS such as OPERA.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee night audit and reconcile daily financials.
• Maintain knowledge of emergency procedures and safety protocols.
• Coordinate with housekeeping, maintenance, and other departments.
• Manage phone communications with excellent etiquette.
• Perform other duties as assigned.

Skills

Hospitality management

Front desk operations

Customer service

Communication skills

Multilingual

Tools

OPERA PMS

Job description

Hotel NIA is seeking an Assistant Front Office Manager to elevate guest experiences and streamline front desk operations. You will support the Front Office Manager in supervising daily activities, ensuring exceptional service, and maintaining smooth hotel operations.

Ideal candidates will have strong communication skills, hospitality management experience, and proficiency with OPERA PMS. Multilingual abilities are highly valued in our diverse guest-focused environment.