Assistant Front Office Manager

Nia Hotel; Menlo Park (CA); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Hotel NIA is seeking an Assistant Front Office Manager to elevate guest experiences and streamline front desk operations. You will support the Front Office Manager in supervising daily activities, ensuring exceptional service, and maintaining smooth hotel operations.

Ideal candidates will have strong communication skills, hospitality management experience, and proficiency with OPERA PMS. Multilingual abilities are highly valued in our diverse guest-focused environment.

Qualifikationen

• Proven experience in hospitality management or front desk operations.
• Knowledge of OPERA PMS and hotel management software.
• Excellent customer service and communication skills.
• Multilingual or bilingual abilities helpful.
• Experience in resort settings or large-scale hotel operations is a plus.

Aufgaben

• Supervise front desk staff to ensure efficient check-in/out.
• Support reservations management using PMS such as OPERA.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee night audit and reconcile daily financials.
• Maintain knowledge of emergency procedures and safety protocols.
• Coordinate with housekeeping, maintenance, and other departments.
• Manage phone communications with excellent etiquette.
• Perform other duties as assigned.

Kenntnisse

Hospitality management

Front desk operations

Customer service

Communication skills

Multilingual

Tools

OPERA PMS

Jobbeschreibung

Description

Join our dynamic hospitality team as an Assistant Front Office Manager, where your energy and dedication will elevate guest experiences and streamline front desk operations. In this vital role, you will support the Front Office Manager in overseeing daily front desk activities, ensuring exceptional customer service, and maintaining smooth hotel operations. Your leadership will foster a welcoming environment for guests and empower your team to deliver memorable stays. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality management, this opportunity is perfect for you!

Responsibilities

• Assist in supervising front desk staff to ensure efficient check-in/check-out procedures and guest services.


• Support the management of hotel reservations using property management systems (PMS) such as OPERA or similar platforms.


• Handle guest inquiries, complaints, and requests with professionalism and enthusiasm, ensuring positive guest relations.


• Oversee night audit processes to reconcile daily financial transactions accurately and efficiently.


• Maintain knowledge of hotel emergency procedures and ensure staff adherence to safety protocols.


• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly.


• Manage phone communication with excellent phone etiquette, providing clear information and resolving issues proactively.


• Other duties assigned by management

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.


• Strong knowledge of hospitality reservation systems (e.g., OPERA), property management systems (PMS), and hotel management software.


• Exceptional customer service skills with a focus on problem-solving and client communication.


• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.


• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.


• Excellent communication skills both over the phone and in person, demonstrating professionalism and hospitality etiquette.


• Prior experience working in resort settings or with large-scale hotel operations is a plus.

Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to fostering an inclusive environment that values your skills and supports your growth in the vibrant world of hotel management.

Hotel NIA is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are committed to fostering an inclusive workplace where everyone feels they belong.