Guest-First Server: Beverages & Upsell Expert

Nia Hotel; Menlo Park (CA); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Nia Hotel in Menlo Park is seeking an energetic Server to be the face of our restaurant, delivering exceptional guest experiences with friendly service, beverage and food knowledge, and efficient order management.

You will upsell cocktails, wines and specialty dishes while ensuring accurate transactions and immaculate presentation. Experience with POS systems and strong customer service skills are essential.

Competenze

• Previous food service experience in a restaurant setting is preferred.
• Familiarity with POS systems such as Aloha POS, Micros POS or OpenTable.
• Strong knowledge of beverage service including cocktails, wine, and presentation.
• Demonstrated ability to manage multiple tables efficiently with time management.
• Experience with food handling, sanitation practices and safety requirements.
• Proven customer service skills and ability to build rapport with diverse guests.
• Basic math skills for accurate bill calculation and cash handling.
• Awareness of industry trends and a passion for hospitality.
• CA Food Handlers and RBS certifications required on hire.

Mansioni

• Greet guests warmly and provide attentive, personalized service throughout the dining experience.
• Take accurate food and beverage orders using POS systems (Aloha, Micros, OpenTable).
• Serve food and drinks promptly with high standards of presentation.
• Upsell menu items including cocktails, wines, spirits, and specialties.
• Process transactions accurately, including cash and card processing.
• Maintain cleanliness and sanitation per food safety regulations.
• Assist with food preparation and support kitchen during busy periods.
• Foster positive guest relations and address concerns promptly.
• Answer guest questions about menu items and wine or cocktail ingredients.
• Support team members by sharing responsibilities during shifts.

Conoscenze

Guest service

Time management

Upselling

Cash handling

Communication

Teamwork

Food and beverage knowledge

Formazione

CA Food Handlers Certification

RBS Certification

Strumenti

Aloha POS

Micros POS

OpenTable

Descrizione del lavoro

Nia Hotel in Menlo Park is seeking an energetic Server to be the face of our restaurant, delivering exceptional guest experiences with friendly service, beverage and food knowledge, and efficient order management.

You will upsell cocktails, wines and specialty dishes while ensuring accurate transactions and immaculate presentation. Experience with POS systems and strong customer service skills are essential.