Front Desk Supervisor | Guest Experience Leader in Paarl

Placements24; Waukee (IA); Sur place; USD 11 000 - 16 000; Plein temps

Avantages offerts par ce poste

Competitive salary and incentives

Staff discounts on accommodation and酒店

Career advancement opportunities

Supportive team environment

Résumé du poste

Placements24 is seeking a Front Desk Supervisor to lead front office operations in Paarl. The role focuses on delivering a warm welcome and efficient service from check-in to check-out, supervising the front desk team, handling inquiries, and maintaining high standards of customer service.

The ideal candidate is organized, communicates effectively, and is dedicated to creating a positive first and last impression for guests at this Western Cape property.

Qualifications

• Previous front desk or guest services experience, with supervisory experience preferred.
• Strong understanding of hotel operations and reservation systems.
• Excellent communication, interpersonal, and customer service skills.
• Professional appearance and a friendly, approachable demeanor in Paarl.

Responsabilités

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee reservation management, including bookings, modifications, and cancellations.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Coordinate with other departments (housekeeping, maintenance) to address guest needs.

Connaissances

Guest services experience

Supervisory experience

Communication skills

Computer proficiency

Outils

Hotel reservation system

Microsoft Office

Description du poste

Placements24 is seeking a Front Desk Supervisor to lead front office operations in Paarl. The role focuses on delivering a warm welcome and efficient service from check-in to check-out, supervising the front desk team, handling inquiries, and maintaining high standards of customer service.

The ideal candidate is organized, communicates effectively, and is dedicated to creating a positive first and last impression for guests at this Western Cape property.