Front Office Supervisor

Placements24; Mississippi; Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical aid plan

Training and development

Job summary

Placements24 represents a hotel in George seeking an organized Front Office Supervisor to lead the front desk team. You will ensure smooth check-in/check-out, handle guest inquiries with professionalism, and drive exceptional service.

The role blends on-site leadership with remote administrative tasks and offers opportunities for training and career development within hospitality.

Qualifications

• Experience in a front desk or guest services role, with supervisory experience highly desirable.
• Proficiency in hotel management software (PMS) and reservation systems.
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise daily front desk operations, ensuring efficient check-in, check-out, and guest services.
• Train, schedule, and manage front desk staff, fostering a positive and productive team environment.
• Handle guest requests, complaints, and concerns promptly and effectively.
• Manage room inventory, reservations, and assist with yield management strategies.
• Ensure accurate cash handling, billing, and reconciliation procedures are followed.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Skills

Front desk supervision

Customer service

Communication

Multitasking

Tools

PMS software

Reservation systems

Job description

About the Role

Our client is looking for an organized and customer-focused Front Office Supervisor to lead their front desk team at their hotel in George. This role is crucial in creating the first and last impression for guests, ensuring a seamless check-in and check-out process, and managing guest inquiries with professionalism and efficiency. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to train and motivate a team to deliver exceptional service. This hybrid role offers a blend of on-site operational leadership and the flexibility to manage administrative tasks remotely.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficient check-in, check-out, and guest services.
• Train, schedule, and manage front desk staff, fostering a positive and productive team environment.
• Handle guest requests, complaints, and concerns promptly and effectively.
• Manage room inventory, reservations, and assist with yield management strategies.
• Ensure accurate cash handling, billing, and reconciliation procedures are followed.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience highly desirable.
• Proficiency in hotel management software (PMS) and reservation systems.
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary and potential for service charge distribution.
• Comprehensive medical aid plan.
• Opportunities for further training and development within the hospitality sector.
• Staff accommodation may be available.
• Access to hotel amenities and discounts.